Delete your Prepzo account

How to ask

Email [email protected] with the subject "Delete my Prepzo account":

• from the Google email you sign in with, or
• giving the phone number you sign in with.

We confirm the account is yours before deleting it, and reply within 2 working days.

What happens

• You are signed out on every device at once, and the account can't be used again.
• After 30 days, your name, phone number, Google ID, email and device names are erased. Until then, write to us if you change your mind.
• Your past answers and results stay only under an anonymous account number, so question statistics and other students' ranks stay correct. They can no longer be linked to you.
• Invoices and payment records are kept as tax law requires, without your name or phone number.
• Deleting an account doesn't refund a plan. To get a refund, ask for it first: see the Refund policy.

More detail is in the Privacy policy.